Shipping policy

Production time

Production time depends on the product. Most printed items (banners, signs, flags, table covers) are made and on their way in about 6 business days. Larger custom booths and lit signs run 8 to 13 business days. Each product page lists its exact lead time. The clock starts when you approve your free digital proof, not when you place the order, so the faster you approve, the faster we ship. Expedited production may be available on some items for an additional fee, depending on our current workload. Ask us before you order and we will be honest about whether we can meet your date.

Shipping methods and cost

Orders ship within the United States by UPS Ground, USPS Priority Mail, or LTL freight, whichever is the right carrier for the weight and size of your order. Shipping is calculated by weight, and you will see the exact cost and method at checkout. Transit ranges from about 1 business day for nearby states to about 5 business days for the West Coast, Alaska, and Hawaii. Shipping transit is in addition to production time.

Shipping to event venues

We ship to event venues directly. Enter the venue address as the ship-to, and include the show name and booth number in your order notes so we can label the boxes for the venue's receiving dock.

Returns

Custom-printed products carry your logo, so they are not returnable for refund. If your order arrives defective, misprinted, damaged in transit, or different from the proof you approved, contact us within 30 days of delivery with your order number and photos. See our Refund and Reprint Policy for full details.

Contact

Questions about shipping? Email hello@ezmerchnow.com.

EZ Merch Now, 2806 Azalea Pl, Nashville, TN 37204. Governing law: State of Tennessee.