Refund & Reprint Policy
Last updated: July 21, 2026
Every EZ Merch Now product is custom-made to order and printed to the artwork you approve. Because each item is produced specifically for you, our policy is built around getting it right before we print, with a free proof on every order, and standing behind our work with a corrected reprint if a print is genuinely wrong.
Proof: nothing prints until you approve
After you order, we prepare a free digital proof of your artwork at size. We do not begin production until you approve that proof. Please review it carefully for typos, layout, sizing, and color. The approved proof is the agreement. Once you approve it, your job goes straight to print and can no longer be changed or cancelled.
All sales final on approved custom prints
Because our products are custom-printed to your approved proof, all sales are final once you approve. We cannot accept returns, exchanges, or refunds for buyer's remorse, for ordering the wrong size or option, or for any artwork issue that was present in the proof you approved. Custom-printed goods cannot be restocked or resold.
If the mistake was in the proof you approved (a typo, the wrong color, or a size or option you selected), we cannot offer a free reprint or refund. Depending on the situation we may offer a discount toward a reprint, at our discretion, decided case by case and not guaranteed. Contact us within 30 days of delivery with your order number and photos.
Confirmed production defects: a corrected reprint
If your order arrives with a confirmed production defect, or comes out materially different from the proof you approved, we make it right. Your remedy is a corrected reprint of the affected item. A refund may be offered only where a corrected reprint is not feasible, at our discretion. To qualify, contact us within 30 days of delivery with your order number and clear photos showing the issue.
Shipping damage and carrier delays
Once we hand your order to the carrier, transit is out of our hands and risk of loss passes to you. We are not responsible for carrier delays or for missing an estimated delivery date. If your order is lost or arrives damaged by the carrier, contact us within 30 days with photos and we will help you file a carrier claim; any reprint we choose to produce is at our discretion.
What this does not cover
- Errors present in the proof you approved (typos, layout, wrong option or size).
- Low-resolution, low-quality, or incorrectly formatted artwork that you supplied.
- Minor color variation within normal printing tolerance. Screen and printed colors can differ; ask for a color-critical review before approving if exact color is essential.
- Carrier delays, misdelivery, weather, or other events outside our control once an order has shipped.
- Orders that miss an estimated production or delivery date, which are estimates and not guarantees.
Cancellations
You may cancel for a full refund any time before you approve your proof, since production has not yet started. Once a proof is approved, production begins and the order can no longer be cancelled.
Talk to us before disputing a charge
If something is wrong, email us first and give us a chance to fix it. Because our products are custom-made, an order with an approved proof and delivery confirmation is not a valid basis for a payment dispute, and we will contest invalid chargebacks with our proof-approval and delivery records. See our Terms of Service for details.
How to start a claim
Email hello@ezmerchnow.com with your order number and photos. We respond to every claim. If the error is on our end, we reprint the corrected item. If the error was in artwork you approved, we may offer a discount toward a reprint at our discretion, decided case by case.
EZ Merch Now, 2806 Azalea Pl, Nashville, TN 37204. Governing law: State of Tennessee.