Terms of Service

Last updated: July 21, 2026

These Terms of Service ("Terms") govern your use of the EZ Merch Now website and your purchase of products from us. By placing an order, you agree to these Terms. These Terms are entered into between you and EZ Merch Now, 2806 Azalea Pl, Nashville, TN 37204 ("we," "us," or "our").

1. Custom, made-to-order products

EZ Merch Now produces custom-printed trade-show and signage products made to order from the artwork and options you select. Every item is manufactured specifically for you, is not held in stock, and has no resale value once your artwork is applied.

2. Pricing and payment

All prices are in U.S. dollars and are due in full at checkout. We reserve the right to correct pricing errors and to update prices, options, and availability at any time. If a website glitch, configurator error, or device display issue shows an incorrect price, we are not obligated to honor it: we will contact you with the correct price to approve or decline, and if we cannot reach you or you decline, we will cancel and refund that order in full. We do not absorb losses caused by a website or device malfunction. Applicable taxes and shipping are calculated at checkout. Pricing for reorders is not guaranteed and is quoted at then-current rates; saved artwork does not lock in any prior price.

3. Your artwork and intellectual property

By submitting artwork, logos, or other materials, you represent and warrant that you own them or have the right to use them and that they do not infringe any third party's rights. You grant us a limited license to reproduce your materials solely to produce your order, and you agree to indemnify and hold us harmless from any claim arising out of the materials you supply, including trademark, copyright, publicity, or licensing claims. You remain solely responsible for the content you submit.

4. Proofs and approval

We provide a free digital proof for your approval before production. Production begins only after you approve your proof. You are responsible for reviewing the proof for spelling, layout, sizing, color expectations, and accuracy. The approved proof is the controlling agreement for what we print. Once you approve it, the order goes to production and can no longer be changed or cancelled.

5. Production time and delivery dates are estimates

Production time is shown on each product page and begins after you approve your proof, separate from shipping transit. All stated turnaround, transit, and delivery windows are good-faith estimates, not guarantees. We do not provide refunds, discounts, credits, or other compensation for orders that miss an estimated production or delivery date. If you have a firm in-hands date, tell us in writing before you order; we will only commit to a date in a written confirmation, and any guaranteed date requires a paid rush service where we offer one.

6. Shipping, risk of loss, and carrier delays

Shipping cost and method are calculated at checkout by weight and size. Title and risk of loss pass to you when we tender your order to the carrier. Transit times are carrier estimates outside our control. We are not liable for carrier delays, misrouting, refused deliveries, misdelivery to an address or venue you provided, or damage that occurs in transit, and we do not refund or discount an order for missing an estimated delivery date. If your order is lost or damaged by the carrier, contact us within 30 days of the expected or actual delivery date and we will help you file a carrier claim; any replacement we choose to produce is at our discretion and is not an admission of liability. You are responsible for providing a correct, complete, and deliverable shipping address; reshipment caused by an address you provided is at your expense.

7. Returns, defects, and your sole remedy

Because every product is custom-printed to your approved proof, all sales are final and products are not returnable, exchangeable, or refundable for buyer's remorse, for a size or option you selected, or for any error that was present in the proof you approved. If your order arrives with a confirmed production defect or materially different from the proof you approved, your sole and exclusive remedy is a corrected reprint of the affected item. A refund may be offered only where a corrected reprint is not feasible, at our sole discretion. To make a claim, email us within 30 days of delivery with your order number and clear photos. Full details are in our Refund & Reprint Policy, which forms part of these Terms.

8. Payment disputes and chargebacks

If you have any problem with an order, you agree to contact us first at hello@ezmerchnow.com and give us a reasonable opportunity to resolve it before disputing a charge with your bank or card issuer. Because our products are custom-made, an order with an approved proof and delivery confirmation is not a valid basis for a "product not received," "not as described," or "unauthorized" dispute, and you agree not to initiate a chargeback for buyer's remorse, for errors in a proof you approved, or for carrier delays. We keep records of your order, your proof approval, and delivery, and we will submit them to contest invalid disputes. For any chargeback we successfully contest, or that is later found to be invalid, you agree to reimburse the disputed amount together with any dispute fees and reasonable costs of collection. Chargebacks filed in bad faith may be reported to the card networks and pursued.

9. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or relating to any order is limited to the amount you paid for the affected item, and a corrected reprint is our maximum obligation. We are not liable for any indirect, incidental, special, or consequential damages, including lost profits, lost sales, or missed events, even if we were advised of the possibility. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

10. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including carrier disruptions, supplier or material shortages, equipment failure, severe weather, fire, labor actions, utility or network outages, government action, or public-health events.

11. Governing law and disputes

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Tennessee, and you consent to their jurisdiction. If any provision of these Terms is found unenforceable, the remaining provisions stay in effect.

12. Contact

Questions about these Terms? Email hello@ezmerchnow.com.

Business Information

EZ Merch Now
2806 Azalea Pl, Nashville, TN 37204
Email: hello@ezmerchnow.com
Governing law: State of Tennessee