Everything you actually ask.

Production time depends on the product. Most printed items (banners, signs, flags, table covers) are made and on their way in about 6 business days; larger custom booths and lit signs run 8 to 13 business days. Every product page shows its exact lead time. The clock starts when you approve your free digital proof, not when you place the order, and shipping transit is on top of that. Approve faster, ship faster.

Depending on weight and size, your order ships UPS Ground, USPS Priority Mail, or LTL freight, whichever is the right carrier. Transit ranges from 1 business day (nearby states) to 5 business days (West Coast, AK, HI). Most US destinations land within 2 to 3 days of production wrap. You will see the exact cost and method at checkout. Full zone breakdown on the shipping page.

Sometimes, depending on workload. Use the quote form and tell us the event date. We will be straight: either we can hit it with rush production and expedited shipping, or we cannot. No selling you on a date we will miss.

Our flagship manufacturing partner is in the US. That central location keeps transit times short for most US destinations. Some specialty items (rare frame sizes) ship from a secondary US facility.

Currently we ship within the United States only (all 50 states). For Canada, Mexico, or overseas, use the quote form and we can sometimes arrange a freight-forwarder option for larger orders.

Best: vector (AI, EPS, PDF, SVG) with text outlined. Also fine: high-resolution PNG, JPG, or PSD at 150 DPI at final print size. Full breakdown on the design help page.

For raster files (PNG, JPG, PSD): target 150 DPI at final print size. A 36-inch wide banner needs at least 5400 pixels of width. Vector files (AI, EPS, PDF) have no resolution; they scale infinitely.

Every product page has a Templates tab below the buy box. Click it, download the template that matches your size, open in Illustrator or Photoshop, place your art on the artwork layer, hide the guides, export. Step-by-step on the design help page.

Bleed is the background extending 0.25 inch past the trim line so there are no white edges if the cut is slightly off. Safe zone is the inner area where text and logos go so nothing important gets trimmed. Diagrams on the design help page.

Yes, partial. CMYK printing can hit roughly 85 to 90 percent of Pantone (PMS) values within a small Delta E. Highly saturated brand colors (neon green, electric blue, hot pink) may shift. Send us the Pantone value in order notes and we match as closely as our process allows.

Not on the standard checkout. For design-assist, layout fixes, or full creative, use the quote form and describe what you need. We will quote it. Most design-assist requests run between $50 and $250 depending on scope.

500 MB per file. For multi-file submissions, zip the folder first. Most PDF and PSD files for banners and signs land between 20 and 80 MB, so you should have plenty of room.

Yes. After you order, we email a free digital proof to the address on file, usually within 1 business day. You can upload your print-ready artwork at checkout or within 24 hours; orders placed without artwork are held until we receive it. We do not start production until you approve the proof. Check it carefully; the proof is the agreement.

Upload your print-ready artwork at checkout, or within 24 hours of ordering. Orders placed without artwork are held until we receive it, so send your file within 24 hours to keep things moving. Once it is in, we email a free proof for you to approve before we print, usually within 1 business day.

All sales are final on approved custom prints. Once you sign off on the proof, that file goes to print. If the mistake was in the proof you approved (a typo, wrong color, wrong size you selected), we cannot provide a free reprint or refund. Depending on the situation, we may offer a discount toward a reprint at our discretion, decided case by case.

That is different from a mistake on our end. If the printed item is defective, or comes out different from the proof you approved, we reprint it free or refund it, at our discretion. Reach out within 30 days of delivery with your order number and photos. Best practice: always have a second person review your proof before approving.

If we have not started production, yes, no charge. Once production starts (typically within hours of approval), revisions mean a fresh quote. The proof email tells you exactly when the production window starts.

For published Solo / Pro / Premium / Mega booth packages, the price on the page is the price. For custom builds, repeat orders, or larger runs of giveaway items (logo pens, koozies, tote bags, etc.), use the quote form. That is where we can sharpen pricing.

No. Quantity 1 on every product, every time. Order one tent, one flag, one banner; no minimums and no quantity gates.

Yes. After placing your order, email us your tax-exempt certificate (resale or 501c3) through the contact form with your order number. We process the refund of sales tax within 1 to 2 business days. We do not pre-validate certs at checkout to keep checkout fast.

All major credit cards (Visa, Mastercard, AMEX, Discover), Apple Pay, Google Pay, and Shop Pay. For ACH or net-terms on orders over $5,000, use the quote form; we can set that up for established business buyers.

10ft Event Tent: 2-person job, 8 to 12 minutes. Retractable banner stand: under 90 seconds. Feather flags: under 2 minutes per flag. Setup videos and printed instructions ship with every order.

The canopy fabric is water-resistant and UV-stable for outdoor use. For windy conditions, anchor the tent using the included weight bags (sold separately for some bases). Tents are not rated for storms or sustained winds over 30 mph; bring them down if weather rolls in.

Yes, all products are designed for both. Indoor convention floors and outdoor festivals, expo lots, parking-lot events. Just anchor outdoor tents properly and bring flags down in high wind.

Yes. We stock replacement frames, poles, bases, and connectors. The tent frame hardware page lists what is available. If you need a part that is not listed, message us through the contact form with a photo and we will source it.

Yes. Your artwork stays on file. Send us your previous order number through the contact form and we re-print to spec, no re-charge for art prep. Reorders run on the same timeline as new orders. See the product page for its exact lead time.

For an event-week emergency (shipment delayed, wrong product, damaged on arrival), email us through the contact form with your order number and the word URGENT in the subject. We monitor that inbox during business hours and respond inside 1 hour, Monday to Friday 9am to 6pm Central. Outside business hours, we will reply first thing the next morning.